Privacy Policy

Lovebound (“we,” “us,” or “our”) is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the Lovebound mobile application and website (collectively, the “Service”).

Given the deeply personal nature of our Service — AI-guided relationship guidance for intimate relationships — we take your privacy seriously and want to be transparent about exactly how your information is handled, including the third-party AI providers that help power the Service.

Account Information

• Email address
• Display name
• Authentication credentials (securely hashed)
• Partner connection status

Intake Assessment Data

• Responses to the AI-guided intake questionnaire
• Relationship history and dynamics
• Attachment style indicators
• Communication patterns
• Intimacy and desire profiles
• Faith integration preferences

Important: All intake data is transmitted over an encrypted connection (TLS). Each partner's intake is processed independently — your partner cannot see your individual responses. Because intake and conversation data can include sensitive, health-related information about your emotional and relational wellbeing, we treat it as sensitive personal data under applicable privacy laws (including GDPR and CCPA/CPRA).

Conversation Data

• Messages exchanged with Eden (our AI relationship guide)
• Exercise responses and completions
• Daily ritual check-ins

Usage Data

• App usage patterns (anonymized)
• Feature engagement metrics
• Device information (operating system, app version)

We want to be clear and honest about how your data is handled:

• Encrypted in transit: All data sent between your device and our servers is protected with TLS encryption.
• Stored on secured infrastructure: Your data is stored in our database with access controls, row-level security policies, and hashed authentication credentials.
• Processed to provide the Service: Because Lovebound is an AI-guided service, your conversations, intake responses, and exercise answers are processed by our systems and by third-party AI providers (described in Section 4) in order to generate Eden's responses, your assessments, and your roadmap. This means our systems can access this content for the sole purpose of operating the Service.
• Never used for advertising: Your personal content is never sold, rented, or used for advertising or marketing profiling.

Lovebound uses trusted third-party AI subprocessors to power the Service. When you use Eden, complete an intake, or work through exercises:

• OpenAI: Your messages, relevant conversation history, and intake-derived context are sent to OpenAI's API to generate AI responses. Under OpenAI's API terms, this data is not used to train OpenAI's models and is subject to OpenAI's limited API data-retention policies.
• Pinecone: We use Pinecone to store and retrieve the relationship-science knowledge and context that helps Eden give relevant, evidence-based guidance.

These providers process data on our behalf, strictly to provide the Service, under data processing agreements. They are not permitted to use your data for their own purposes, advertising, or resale.

We use your information to:

• Provide and maintain the Service
• Generate your personalized assessment and Covenant Roadmap
• Facilitate AI-guided sessions with Eden
• Send essential service notifications (e.g., partner invitations)
• Improve the quality and reliability of the Service using aggregated, anonymized usage data
• Ensure the security and integrity of the Service

We do not use your data for advertising, marketing profiling, or any purpose unrelated to providing the Service.

We do not sell or rent your personal data, and we do not share it with third parties for their own use, advertising, or marketing.

The only circumstances in which data may be disclosed:

• Between partners: Only combined assessment insights (shared results, shared roadmap) are visible to both partners. Individual intake responses are never shared.
• Service providers and AI subprocessors: We use essential infrastructure providers (hosting, database) and the AI providers described in Section 4 (OpenAI, Pinecone), who process data on our behalf, strictly to provide the Service, under data processing agreements.
• Legal requirements: If required by law, regulation, or legal process, we may disclose information in our possession. We will notify you of such requests where legally permitted.

Our Safety Veto system allows either partner to remove any exercise or activity from the shared roadmap. When a veto is exercised:

• The reason for the veto is kept confidential and never shared with the other partner.
• The other partner sees only that the roadmap has been refreshed.
• No explanation is ever required for a veto.
• Replacement activities are automatically generated to maintain continued progress.

• Active accounts: Your data is retained for as long as your account is active.
• Account deletion: Upon request, all personal data — including conversations, intake responses, and assessments — is permanently deleted within 30 days.
• Anonymized analytics: Aggregated, anonymized usage statistics may be retained indefinitely for service improvement.

You have the right to export your data at any time. You may request a complete export of your personal data, including conversation history, exercise responses, and assessments. Export requests are processed within 7 business days.

We implement security measures including:

• TLS encryption for all data in transit
• Encrypted storage on our database infrastructure
• Securely hashed authentication credentials
• Row-level security policies and role-based access controls
• Data processing agreements with all service providers

No system is perfectly secure, but we work to protect your data with industry-standard safeguards and to limit access to the minimum needed to operate the Service.

Lovebound is intended for adults aged 18 and older. We do not knowingly collect personal information from anyone under the age of 18. If we learn that we have collected personal information from a minor, we will take steps to delete that information promptly.

You have the right to:

• Access your personal data
• Correct inaccurate personal data
• Delete your personal data
• Export your personal data
• Revoke partner access to shared data
• Withdraw consent at any time

To exercise any of these rights, contact us at support@loveboundapp.com. You may also delete your account and all associated data directly from the app settings.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy in the app and on our website, and by updating the “Last updated” date at the top of this page. Your continued use of the Service after changes constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: support@loveboundapp.com
• Website: www.loveboundapp.com